There’s an old saying from the country where my mother was born relating to certain situations in which we are helpless. “You have to prove your sister is a prostitute when you don’t even have a sister.” It seemed rough to me at first, when I heard it. But when I gave it some thought, it actually made sense and scared me at the same time.
I woke up this morning and scrolled through my Facebook feed, a usual morning routine I’ve adopted to help me get my day started. I normally laugh at the hilarious posts an old work friend writes, or smile at the cool videos a college colleague displays (go Bruins!), but today, this was not the case. I was actually horrified. Literally stopped dead in my tracks (albeit mouse tracks).
The post was displayed in a group that, while closed, included almost 4,000 members of the community where I lived. It consisted of two short but powerful paragraphs, the content of which I read, re-read, and re-read several times again.
A random Facebook user, who I did not know, had, according to her, had a terrible experience at a doctor’s office. We’ll call him Dr. Defenseless. The post briefly went into symptoms, testing she had done, a diagnosis, and finally, disbelief in the Defenseless’s conclusions. It went further, stating the user ended up seeing another physician in a separate practice, who told her something completely different and left her freshly satisfied with these now-acceptable results.
Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
No comments:
Post a Comment