I don’t know about you, but I’m up to my eyeballs in patient experience focus, metrics, and nomenclature. Of course, we all get it and are committed to taking great care of our patients, but, with all due respect, what about us? The caregivers, the clinicians, the physicians. Does anyone care about our experience?
I do. In fact, it’s pretty much what I spend most of my waking hours thinking about. And much as my partners and I are committed to improving it, sometimes if feels like we (clinicians) conspire against ourselves even in what may seem to be the simplest ways: like lack of kindness and respect. “Who cares about that?” you might say. Well, other than occasionally being irked by it, I did some digging, and it turns out incivility in the workplace, including health care, goes against that which we are seeking: improved patient and physician/clinician experience.
Here’s a personal story that called this to my attention. In general, I like to greet people when I see them. Call me crazy, but I feel good saying “hi” or “good morning” and rather enjoy the same when it’s tossed my way. It just seems like common sense, but as we all know, common sense is often not that common.
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