Twenty years of experience and research reveal two indispensable truths about hospitals and health care organizations that can no longer be ignored: Those institutions neglecting the basic fundamentals of patient care risk jeopardizing the quality and safety of care they provide.
Nothing can have a greater short and long-term impact on the cost of delivering health care services than nurses.
The central role of the nurse in patient care
For more than 60 years, the model of patient care has been changing. Hospital operations generally has fallen short in keeping pace with that change. Technology, protocols, and treatments are just a few of the dramatic shifts in recent years.
Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
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