Once upon a time, not that long ago, there was man who lived an uncomplicated life. One morning he awoke and did not feel well. He could not really describe his malaise, but he definitely was not his usual self. Nothing particularly noteworthy had happened to him except that his dog had recently died of old age. William, a scruffy little terrier, was 17 years old, and the man knew for a long time that he was slowly sliding downhill. He was blind and limped, and his death was certainly not a surprise. Anyway, that was weeks ago.
The man continued to feel ill and after a while, he decided that he should seek some medical attention. He did not have a primary physician because he had never really been sick, took no prescription medications and no particular diseases ran in his family. He did not smoke and felt that his lifestyle was basically healthy. Sometimes he would enjoy a beer (or two) when he watched sports on television.
He called a clinic associated with a large regional medical center. A pre-recorded voice said that if he was having an emergency, he should hang up and dial “911.” He did not think his condition was that urgent and he waited and was told to listen carefully since the options had changed. He was impressed that people memorized the options and figured out that option 3 was for him to schedule a new visit. All service representatives were busy helping other customers, and his call was very important to them, so he held until next available person. For a moment, he almost forgot why he called and thought he had called his bank or cable company by mistake.
Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
No comments:
Post a Comment