A response to “You signed up to be a doctor, not a martyr.”
Dear next patient,
I appreciate your letter and your advice. I would sincerely like to follow all your advice concerning exercise, eating right, and spending more time with family. I try to make every effort to do so. Unfortunately, I am in the middle of transitioning for the third time to a new EMR system and managing quality metrics and algorithms.
Also, our clinic just received a negative online Yelp review. Apparently the reviewer had to wait 30 minutes to be seen and wants everyone to avoid our clinic, so I need to deal with that. We just found out insurers have cut our reimbursements for the third time and though we have spent thousands of dollars to ensure compliance we are also being penalized for not complying with Center for Medicaid & Medicare Services (CMS) initiatives. Though we are on our third EMR, we seem to have issues complying with “meaningful use.” Our transition to a cloud-based system was a bit of a struggle, and it has been down for awhile. Thank goodness we have written medical records to back up our EMR.
Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
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