As health care settings become more focused on patient experience and care for the whole person, issues of culture, diversity, personal beliefs, and values have come to the forefront. Staff are expected to deliver not only high-quality clinical care but to do so with compassion and care. Neither of these elements are new, but they are gaining attention as health care is increasingly measured on a number of quality indicators, including patient satisfaction and outcomes.
As health care leaders and administrators face these challenges, unfortunately, many are unaware of a valuable resource that can contribute to their clinical care and organizational goals: professional chaplains. At the same time, they can do their share to help advance optimal spiritual care, to benefit their patients and their families, staff, and organization.
Professional chaplains have been part of hospitals and other health care settings for decades: spiritual care specialists who contribute a unique expertise to interdisciplinary teams. The credentials of a professional chaplain demonstrate a rigorous training similar to other disciplines: graduate degree, clinical residency, demonstration of competency, national certification or credentialing, and annual continuing education.
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